Refund Department Privacy Policy

This privacy policy sets out how Refund Department (we/us) uses and protects any information you give us.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 4, 2023.

What we collect

We may collect the following information:

• Contact information including name, address, phone number, and email address,
• Other information needed to prepare and process the paperwork required for your recovery and future savings.

What we do with the information we gather

We require this information to prepare the paperwork required for your refund, and for the following reasons:

• Internal record keeping.
• Verify your eligibility for the refund.
• We may send emails regarding your refund using the email address which you have provided. 
• We may call you regarding your refund using a phone number provided by you.
• With your consent, and unless revoked, we may send texts regarding your recovery using the mobile phone number which you may have provided. 
• We will prepare electronic and/or paper documents to be delivered to various public agencies to apply for your recovery. The paperwork will be filled in with your information and presented to you for your signature. You will be able to verify all the information disclosed on the document(s) and choose at that time to continue with your signature. If you do not sign the document(s) then your information will not be released to the public agency.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.

How we use cookies

A cookie is a small file placed on your device’s hard drive or memory to identify which page you have visited and to restore your session to the correct page. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information at any time by emailing us at privacy@refunddepartment.com.

No mobile information will be shared with third parties/affiliates for marketing /

promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

We will not sell, distribute, or lease your personal information to third parties. You may request details of personal information which we gathered from you under the Data Protection Act 1998. If you would like a copy of the information held on you, please email us at privacy@refundadvisory.com.

If you believe any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.